A Fresh Perspective On Service
Our aim is to help mortgage intermediaries by providing high levels of service and tried-and-tested solutions, backed by our Service Promise.
We Guarantee…
- A FREEPHONE service from enquiry to completion saving you money
- An Agreement in Principle service where we do all the hard work
- Personalised underwriting by our own specialist advisers
- Pre-offer chasing. We’ll work with you to produce a mortgage offer
- Post-offer chasing. We will liaise with solicitors to ensure a speedy completion
Our Service Promise
We will reply to all Agreement in Principle forms within 24 hours (subject to our lenders' service on selected products). We will acknowledge receipt of an application the same day and will return telephone, fax or email enquiries promptly and will clearly and accurately explain the processing of your mortgage application.
We pride ourselves on a friendly and informative service, plus you’ll benefit from continuity, as the same underwriter will deal with each case from initial enquiry to completion.
Your Money
Lender procuration fees will be paid within 14 days of legal completion